Managing Automotive Businesses Strategic Planning Personnel and Finance

Managing Automotive Businesses Strategic Planning Personnel and Finance

The success of any organization most often depends on the execution and management of such strategic issues as business development, personnel and fiscal operations. This new book introduces readers to the duties and practices assigned to service managers in the successful operation of an automotive service facility. Coverage begins with a general discussion of the management structure and the service manager's role in facility operations. Consideration is then given to navigation of the personnel process from the recruitment of workers to supervision of their performance. The financial business practices of a service manager familiarizes readers with the importance of fiscal responsibility in the operation of a lucrative automotive service business. Features Fosters a thorough understanding of strategic planning from the owner's perspective to the service manager's level in the establishment of a productive service facility Information on the recruitment and retention of employees and the establishment of rules and performance measures gives readers valuable insight into the real world of the automobile business The analysis of financial statements exposes readers to the basic activities and duties that are typical of an automotive service manager's position Table of Contents Part I Introduction to Basic Management Chapter 1 Management and Leadership Basic Tools for the Automotive manager Chapter 2 Leading Employees to Successful Performances Chapter 3 Supervision and Motivation of Employees Part II Human Resource Management Chapter 4 The Human Resource Functions of Managers Chapter 5 Recruiting New Employees Chapter 6 Inducting the New Employee into the Business Chapter 7 Development Programs for Employees Chapter 8 Appraising Personnel Performances Part III Managing the Money of the Business Chapter 9 Tracking the Money Chapter 10 Sales and Services Income Chapter 11 Purchase of Parts Chapter 12 Payroll Chapter 13 Managing the Expenses of Business Chapter 14 Making a Profit Chapter 15 Monitoring Business Operations Chapter 16 Preparing and Reviewing a Business Plan About the Authors Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University. Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.

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