Price search results for Shifting Gears Applying ISO 9000 Quality Management Principles to Trucking
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While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company's understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today's market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier's very survival of business and, through the principles embodied in ISO 9000, discusses practical measures for addressing these challenges. It identifies ISO 9000 as an effective management tool, offering information on how business leaders can reduce their costs, improve their overall business efficiency, and improve their competitive advantage in the marketplace. This quality management principles book moves beyond quality management principles to include methods for use in day to day operations, helping carriers easily shift gears to make these tools a part of the company culture. Features Real world case studies provide useful insights into the application of quality management practices, including examples of how other carriers have successfully applied these practices Identifies helpful business tools and best practices for the trucking industry in a format that is easy to follow and understand Examines company wide problems, driver turnover, customer satisfaction, and the role of employees in a quality process Information on the framework and practices within ISO 9000 helps equip business leaders with mechanisms for understanding and reducing their costs Table of Contents Introduction Challenges Facing the Trucking Industry Quality as a Framework for Improvement Principle 1 Customer Focus Principle 2 Leadership Principle 3 Involvement of People Principle 4 Process Approach Principle 5 Systems Approach to Management Principle 6 Continual Improvement Principle 7 Factual Approach to Decision making Principle 8 Mutually Beneficial Supplier Relationships Benefiting More From the Quality Management Principles Shifting Gears About the Authors James DePillo is currently the Director of Quality at Smith Transport and has been Management Representative for Quality for two mid sized TL carriers. He has 18 years of experience within the transportation and logistics field and has assisted 4 organizations in developing and implementing ISO registered quality systems. Dr. Robert A. Melone brings 30 years of experience in education and 8 years of experience in the trucking industry to the quality field. He is presently a consultant with Service Quality Associates Inc. He has assisted many organizations in achieving ISO certification. Ward Warkentin is the President and founder of Service Quality Associates Inc., a quality management consulting firm specializing in ISO 9000 in trucking established in 1994. Ward has worked as an international consultant to the trucking industry for 14 years assisting many carriers with implementing ISO 9000 and TQM based quality management systems and has written numerous case studies on the application of Quality Management in the trucking industry.
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Shifting Gears Applying ISO 9000 Quality Management Principles to Trucking |
$34.96 |
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